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Customer Service

Shipping & Delivery

Shipping and delivery is one of the more frequently asked questions for our team at Save Now Furniture. As soon as your order has been processed, we work around the clock to provide you with either the tracking number or a status update. As a drop-ship company, Save Now Furniture relies on various manufacturers, distribution centres, and freight carriers around Canada to deliver the merchandise to our customers.

The average delivery time for an order can be 1 to 3 Business Days, Special order 3 to 4 Weeks, which can depend on several factors such as the dimensions of the item(s), shipping weight, number of items, and your location. Please note that each order is subject to 1 business day of processing time before it can be shipped out of the warehouse. However, over 90% our orders are processed and ready to be shipped within 48 hours. You may also greatly decrease the delay by completing your order on our website by 2pm, Pacific Standard Time.

Save Now Furniture offers free ground shipping on all orders over $180. This includes all items purchased at our store, unless otherwise specified by our customer support representatives during order processing.

Returns & Replacements

We are dedicated individuals who want our customers to be satisfied with their purchases. To initiate cancellations, returns or damage claims, please call us at 604.331.4665 and speak to a customer support representative and we will do our best to serve you. Please note that all items must first be received by the customer, regardless of condition, to be eligible for returns and/or replacements. Please unpack and inspect the item prior to initiating a claim. If the item is refused upon delivery, the item will become difficult for us to locate, which could delay our investigation of the incident.

Standard Return Policy

All items must be in resellable condition, without significant physical damage, and reported to Save Now Furniture within 48 hours of receiving the goods in order to be eligible for returns and/or refunds.

All customers claiming a either a return and/or a refund must be able to produce both a physical copy and an electronic copy of the original order invoice that clearly shows and validates both the goods in question and the customers' payment to the seller upon the seller's written request.

Once the order has been fulfilled by the seller and the goods have been packed and shipped to the customer, all returns and refunds are subject to a restocking fee, which is 20% of the original sale price before applicable taxes, as well as the costs for shipping both to and from customer's requested shipping address from and to the manufacturer's requested shipping address.

For all approved returns and refunds, the customer is responsible for paying all shipping and handling fees associated with returning the goods to a location of the seller's choice.

All special purchases involving custom configurations requested by the customer, including, but not limited to, item finishes, sizes, swatches, colors, add-ons, leather features, special materials, are not eligible for either returns or refunds unless otherwise specified by the seller.

All damage claims must be reported to us within 48 hours of receiving the goods in order to be eligible for returns and/or refunds. The customer must also produce adequate visual proof and illustration of the damages to Save Now Furniture by means of photographs and/or videos. This evidence of damage may be sent to support@savenowfurniture.com for review.

If you require replacement parts for a purchase, please contact our customer support team regarding any returns or replacements.

Ordering & Payment

All financial transactions on Save Now Furniture is securely processed by either PayPal or Square. Once you have filled out the order on our website, you will receive an order confirmation email and your order will be on pending status until further review by our credit department. Once your transaction is successful, an invoice will be sent to your specified email address.

All orders placed before 2:00 pm Pacific Time will be processed on the same day; any subsequent orders may need to be processed the next business day. Orders submitted on Saturdays, Sundays and statutory holidays will all be processed on the following business day.

Pricing & Promotions

Save Now Furniture applies all federal and provincial sales taxes according to the geographical location of the shipping address.

Save Now Furniture aims to bring our customers the best prices on popular furniture brands. We have monthly promotions on select items as well as special e-mail promotions for our newsletter subscribers.

Erroneous pricing may appear on our website due to technical issues. If you notice any irregularities in our pricing, please contact us immediately. We at Save Now Furniture review each of our orders for integrity and accuracy, and reserves the right to revise and/or cancel a sales order if necessary. This may include incorrect representations of products, quality, stock status, and prices.

Clearance sales are only available upon explicit written permission or request from the distribution centres or manufacturers. In addition, we respect all manufacturers' minimum advertised pricing policies (MAPP) and enforce them strictly at all times. If you represent one of our many reputable manufacturers and noticed a discrepancy in our prices, please contact us.

Account Access

Account and order information can be viewed and updated by logging into My Account. If you encounter any issues with accessing your information, please contact our customer support team for assistance.

Last updated on June 21, 2013